What is Firmicore?
Firmicore is a multi-tenant, mobile-first CMMS (computerised maintenance management system) for manufacturing and process plants, covering machine registry, breakdown tracking, work orders, preventive maintenance, spare parts, contractors, shift handovers, training, safety, and reporting in one system.
How much does Firmicore cost?
Firmicore has four tiers. Basic is $29/month for 10 machines and 5 users, Workshop is $59/month for 100 machines and 20 users, Factory Pro is $249/month for 1,500 machines and 100 users, and Enterprise is quoted by sales for unlimited machines and users. Annual billing takes 20% off the monthly rate. Prices are indicative; confirm exact figures with sales before quoting a customer.
Is Firmicore priced per machine or per user?
Firmicore tiers are scaled by both registered machines and user seats, so a plant with many operators but a modest asset fleet is not billed per head the way a purely per-user CMMS would bill it. Each tier states its machine limit, inventory limit, preventive maintenance limit, and user limit.
What makes Firmicore different from other CMMS products?
Guided Triage. Firmicore ships branching, multilingual troubleshooting trees as a core workflow, so a floor operator can safely diagnose and react to a fault before a technician arrives, and supervisors can author the flows per machine without engineering help. Most CMMS products in this price class treat troubleshooting as an attached document rather than a guided workflow.
What languages does Firmicore support?
Guided Triage flows run in English, Sinhala, Tamil, and Bengali, which covers the operator languages common on South Asian and Southeast Asian plant floors.
Who uses Firmicore?
Manufacturing and process plants running mid-to-large equipment fleets: food and beverage, dairy, pharmaceuticals, packaging, textiles, and chemicals. Inside a plant, Firmicore has nine role-based workspaces for plant managers and admins, maintenance supervisors, technicians, store keepers, HR and training officers, safety officers, floor operators, and trainees.
Can an operator report a breakdown without logging in to a desktop?
Yes. Every machine in the registry carries a QR code, and scanning it opens breakdown reporting for that specific asset, so the report is attached to the right machine without anyone typing an asset number. This is designed for shared floor tablets where operators rotate and there is no persistent personal login.
How is one plant's data kept separate from another's?
Firmicore is multi-tenant by design: each tenant's data is isolated, and role-based access control is enforced on every route and every write, not just in the interface. The platform runs on Firebase Auth, Firestore, Storage, and Cloud Functions.
How long does a Firmicore rollout take?
The standard path is a 30-minute discovery call, a guided demo tailored to the role that will use it most, a pilot on one line or one site, then full deployment across sites with roles pre-configured. Plants go live in days rather than months because there is no on-site infrastructure to rack, patch, or maintain.
Does Firmicore replace spreadsheets and WhatsApp groups?
That is the intended replacement. Firmicore consolidates the maintenance records that usually live in notebooks, Excel sheets, and messaging groups into one connected system, so machines, breakdowns, work orders, preventive maintenance, spares, contractors, handovers, training, and safety share the same real-time record and the same audit trail.
What reports can Firmicore produce?
More than 15 report types export in one click to PDF, Excel, or Google Sheets, alongside a cross-module KPI dashboard, a preventive maintenance compliance dashboard, and an MOE (Machine Overall Effectiveness) score that blends availability, maintenance compliance, reliability, and machine health into one composite per machine.
Is there a free trial?
Basic, Workshop, and Factory Pro start with a trial you can begin from the pricing section. Enterprise is quoted and provisioned through sales because it includes multi-site management, SSO/SAML, custom integrations, and an SLA.